Help center
Answers, fast.
The most common questions, answered. Still need help? Use the live chat in the bottom-right — we reply in under 5 minutes during business hours.
Frequently asked
How do I track my order?+
Use the Track Order page or the floating chat in the bottom-right corner. You'll need your order ID (e.g. CP-12345) and the email you ordered with.
When will my order ship?+
All in-stock items ship within 24 hours from our Brooklyn warehouse. Pre-orders ship on the date listed on the product page.
Do you ship internationally?+
Yes — we ship to 42 countries via DHL Express. International shipping is free on orders over $250.
Can I change or cancel my order?+
Reach out within 2 hours of placing the order via Live Chat and we can usually catch it before it ships.
What is your warranty?+
Every CorePulse product comes with a 3-year manufacturer warranty, worldwide. See the Warranty page for details.
How do returns work?+
30-day returns, no questions asked. Free return shipping in the US. See the Returns page for full details.